Tenant Information
Introduction
We at Mosman First National understand that sometimes laws, rules and regulations can become quite confusing, particularly when people are renting properties for the first time. We have produced this information guide to provide a simple and clear understanding of the rights and responsibilities you have in the occupation of your new dwelling.Paying rent
Unless other arrangements are made, rent under your Residential Tenancy Agreement will be payable in advance on the first of each month. If at any time you are unable to make a rental payment, on or before the due date, please make immediate contact with our Property Manager.Periodic inspections
During the course of your tenancy, the premises will be inspected periodically by Mosman First National. Our office will contact you in advance to make arrangements for a mutually convenient time. Provided that everything is in order, inspections will be on a six monthly basis.Keys
A duplicate key to all properties is retained by Mosman First National for emergency access. Under special circumstances, and on producing identification, the keys can be borrowed, during office hours (Mon-Fri 9am-5pm), but must be returned within twenty-four (24) hours. No service is available out of office hours or on public holidays. A $50 deposit is required when keys are borrowed, this deposit is refundable if keys are returned within the above mentioned twenty-four (24) hour period. It would be therefore advisable, that you also make private arrangements regarding the location of a spare key, should you inadvertently lock yourself out. Locks may only be changed, after first obtaining permission from Mosman First National or the Landlord, and then on the strict understanding that you supply us with a spare set of keys. Remember, it is in your best interests to ensure that we have access to your property.Insurance
We strongly urge you to insure your personal possessions, against any loss, damage or theft. The landlord has no obligation to insure your personal belongings.Electricity, gas and telephone
It is each tenants’ responsibility to have the appropriate account placed in their names and then to arrange to have a meter reading, prior to vacating the premises. If there is a telephone landline connected to the leased premises at the commencement of your tenancy agreement you are required to make arrangements so as to keep the line in place regardless of whether you use the landline or not.Repairs and maintenance
All repair requests must be in writing. You may also request repairs "Online" by logging onto www.mosmanfn.com.au, completing the details in full and sending it to us.Termination of Tenancy Agreement
Your Residential Tenancy Agreement is a legal and binding contract, providing protection for both you and the Landlord. The Residential Tenancy Agreement can be terminated by you in the following ways:- If you intend to vacate at the end of your Residential Tenancy Agreement you are required to give fourteen (14) days written notice prior to the expiry of the fixed term of your Agreement.
- Once the fixed term has expired, you are at liberty to continue living at the property or to vacate. If you intend to vacate, written notice to that effect must be received by our office at least twenty-one (21) days prior to the vacating date.
Condition report
We endeavor to let out properties in a clean and tidy condition, and to make properties attractive to you; we request that Landlords do their utmost to present the property in its best condition. In accordance with your lease agreement, the property must be maintained and kept in a fit and proper condition. It is therefore expected, that the property will be left in the same condition as you found it.Gardens
Under the terms of your lease agreement, the gardens to both the front and rear of the property are to be maintained and kept in the same condition as found and regular maintenance and watering of the gardens is expected at all times. As part of the condition report, we do take photos at the commencement of the lease. If the gardens are not maintained to their original conditions, a claim can be made against the bond.Carpets
Marks and stains on carpets must be removed before any serious damage occurs to the carpets themselves. If necessary, a professional carpet cleaner should be engaged. If you are not sure how to remove a particular stain, please call us for assistance as we have access to professional carpet cleaners who do an excellent job at a reasonable rate.Picture hanging
We appreciate people like to make their new residence feel like home and their wish to hang photographs and paintings. We insist, however, that before any hooks are hammered into walls that you contact us so we can gain permission for you. Permission is not unreasonably withheld in most cases; however, it is not permitted without the written approval from the Landlord or the agent. Likewise, upon your vacating the property, the tenancy agreement states that you must return it to the same condition as you found it, therefore, it is expected that you will repair all marks to walls and any hook or screw holes.Pets
In accordance with your tenancy agreement, pets are not allowed unless you have the written consent of the Landlord or their agent. It is not our policy to hinder people who have pets from leasing properties. Landlords will consider pets, provided they have been given adequate notice and that the pets are housed outside the dwelling. If you are considering getting a pet after taking a lease agreement, please contact our office first so we can get the approval of the Landlord or otherwise.Handing in keys when vacating
The handing in of keys signifies the legal termination of your tenancy. Please remember you are liable for additional rent in accordance with the Residential Tenancies Act if:- You do not return the keys prior to 12 noon on the day you vacate.
- You inadvertently keep the keys.
- You lock the keys inside the vacated premises.
