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Privacy Policy
1
Introduction
2
Scope of Statement
3
Definitions
4
Mosman First
National‘s Privacy Principles
5
Information Required for
Statutory Compliance
6
Further Information
or Questions
1. Introduction
Mosman First
National has held a position of trust and
respect in real estate practice for many years.
This trust and respect has been earned by
complying with the highest standards of ethics
and professionalism throughout all areas in
which we service client and customer needs.
Retaining it requires that we must always
conduct our business in line with client and
customer expectations and in accordance with
statutory changes.
At Mosman
First National (“Wagglens Partners Pty Ltd”,
“the company”, “us”, “we”, “our”) we are
committed to safeguarding your privacy by
ensuring their information is protected in a way
that observes our own corporate values. As well
as complying with the requirements of the
National Privacy Principles of the Privacy Act (C’th)
(1998), as amended (the “Act”).
This Policy
sets out the minimum procedures for safeguarding
your privacy.
2. Scope
of Statement
This statement
applies to Wagglens Partners Pty Ltd t/as Mosman
First National ABN 92 105 474 744.
Most
organizations in Australia must comply with the
10 National Privacy Principles of the Act. The
Objective of the Privacy Act is to set a
standard for protecting the privacy of all
individuals. The National Privacy Principles
are the requirements of them explained in the
detailed section of this statement as follows.
2.1
Privacy and Company’s Corporate
Relationship
Mosman First
National is a private company and is a member of
the First National Group of Independent Real
Estate Agents Limited and the Real Estate
Institute of New South Wales.
The Company is
a Licensed Real Estate Agent under the
provisions of the Real Estate and Business
Agents Act.
Mosman First
National offers a range of real estate services
including the marketing and negotiation of the
sale or leasing of residential, rural and
commercial property. The management of
residential, industrial, commercial and retail
property and sales of development projects.
The Company
has referral relationships with other agents,
banks, finance brokers, conveyancers,
solicitors, financial advisors, valuers,
insurers, tradespeople, maintenance and cleaning
contractors in order to carry out its business.
3.
Definitions
3.1 Personal
Information
Your personal
information includes details such as name, date
of birth, contact details (such as phone and fax
numbers, e-mail addresses).
3.2 Sensitive
Information
Sensitive
information is a subset of personal information
and by its “sensitive” nature may have potential
to be used to discriminate against someone.
Therefore the recording of it has stricter
requirements than other types of personal
information.
Examples of
sensitive information include but are not
limited to personal information or opinions on
your health, criminal records, sexual
preferences, religion, political views etc.
Sensitive information can only be recorded if it
is relevant to do so and with your consent.
Generally, sensitive information is not
considered relevant to the assessment of tenancy
applications or to the provision of most real
estate services or contracts.
4.
Mosman
First National‘s Privacy Principles
4.1.1
Collection of Personal Information
(National Privacy Principle 1)
Where you have requested a service, Mosman First
National collects your personal information
where it is necessary primarily to identify you
or your business entity and to assess and
establish the service/s you have requested.
4.1.2
Your Rights and the Disclosure of
Personal Information
You need not give personal information about
yourself that may be requested by us to supply
our services. However, without that information
we may not be able to carry out our duties to
our Principles (Property Owners) and or provide
the services you requested.
4.1.3
Use of Information (National Privacy
Principle 2)
Mosman First National collects your personal
information and uses the information to provide
services requested by you. We may use your
personal information for related purposes, such
as credit agency reference and tenancy
references in accordance with National Privacy
Principles. Your personal information may also
be used to complete internal business functions
such as auditing, management reporting,
research, product development and planning.
4.1.4
Disclosure of Information (National
Privacy Principle 2)
In providing services Mosman First National may
disclose your personal information to
organizations that carry out functions on our
behalf or on behalf of Principles (Property
Owners/Clients/Customers). This may include but
not be limited to sales consultants, property
managers, tradespeople, maintenance and cleaning
contractors, pest controllers, service providers
(water, electricity, sewerage and waste
disposal, telephone, etc.), conveyancers and
other services providers we may use in the
provision of secondary services. This includes
external auditors, computer and information
technology service providers for computer,
internet, network distribution and related
functions.
Although
Mosman First National undertakes its best
endeavours to ensure your personal information
is safeguarded in a manner consistent with it’s
privacy policy and only used to carry out
functions on it’s behalf we cannot accept
liability for any misuse of your personal
information by those organisations or
individuals.
Mosman First
National may also use and disclose your personal
information to complete business functions
within Mosman First National such as internal
auditing, performance reporting, research,
product development and planning.
4.1.5
Marketing
If you do not
want to receive information about these products
and services at any time tell us by calling our
Business Development Manager on 02 9969 6377.
This does not preclude you from being provided
with information about terms and conditions,
statements and other information specific to
your existing accounts or services.
4.1.6
Data Quality (National Privacy Principle
3)
Mosman First National must ensure your personal
information collected, used or disclosed is, at
all times, accurate, complete and up to date.
You should advise us immediately when you become
aware that any information we hold about you is
incorrect or out of date. We undertake to amend
our records as soon as practical after it is
advised subject to the validity of the request
being confirmed.
4.1.7 Data Security (National Privacy
Principle 4)
Mosman First National will take all responsible
steps to protect the personal information it
holds from misuse and loss and from unauthorized
access modification and disclosure. Your
information may be stored in paper or electronic
format.
Security
measures implemented with respect to our IT
systems will take account of internal and
external recommendations, general industry
practice and technological development in the
provision of IT security services.
Mosman First
Nationals’ IT security measures include state of
the art firewall technology, encryption of
internet and phone services and will provide
unique user identification and password codes to
your accounts as new services come on line.
When using our
internet services we may use “cookies” to
ascertain product preferences and tailor future
visits to the site to suit them. Most web
browsers can be configured to not accept
cookies, however the site functionality may be
restricted as a result. Other than statistical
information we do not collect information about
you through our website other than where you
provide it.
4.1.8
Openness to Mosman First Nationals’ Practices
(National Privacy Principle 5)
Mosman First
National has developed a policy and an internal
Operations Manual that describes our information
handling practices. Information in this
statement gives you an overview into how we
manage your personal information and your rights
under the “Act”.
4.1.9
Access (National Privacy Principle 6)
You are
entitled to access personal information we may
hold about you. The type of information that you
may request is your personal information as well
as comments, opinions and file notes that Mosman
First National holds about you.
We will
process your request within a reasonable time,
generally seven days for a simple request.
However additional time may be needed depending
on the nature of the request.
There is no
fee for lodging a request for personal
information and proof of identity will be a
prerequisite to the acceptance of any
application. However, Mosman First National
reserves the right to recover reasonable costs
associated with processing the request. You
will be advised of the cost, if any, before we
proceed.
Mosman First
National is not required to provide you with
access to your information in some cases, i.e.
where the law allows us to deny access. If we
deny you access to your information you will be
advised the reason why.
A request to
access your personal information must be
directed to our Office Manager.
4.1.10
Correction
You may ask
Mosman First National to correct personal
information we hold about you at any time. The
company undertakes to correct the information
within a reasonable time provided it is
satisfied as to the validity of the request
being confirmed. If the validity of the request
cannot be confirmed by Mosman First National you
will be advised that we have not acted on it and
the reason why. If Mosman First National
disagrees with your request to correct
information it holds, you have the right to
request a statement be held with that
information noting your disagreement.
4.11.11
Identifiers (National Privacy Principle 7)
Identifiers
are unique numbers that a Commonwealth
Government agency has assigned to you. These
include Medicare and Tax File Numbers and an
organization must not use government identifiers
as its own identifiers for individuals.
Mosman First
National is sometimes required to collect
identifiers such as Driver’s Licence Number,
Passport Number or Credit Card details for the
purposes of identification and the security of
the properties under our management. You may
choose not to provide these details but we may
then not be able to provide you with the service
you request.
4.1.12
Anonymity (National Privacy Principle 8)
In complying
with the National Privacy Principles Mosman
First National will allow its customers and
clients to interact anonymously wherever it is
lawful and practical to do so.
4.1.13
Trans Border (overseas) Data Flow (National
Privacy Principle 9)
Should you
request a transaction or service where personal
information may be transferred to another
country, your information may be transferred to
a country that does not have the same privacy
laws as Australia. This may occur in instances
where you are negotiating or entering into an
agreement directly or indirectly with a
non-resident owner, vendor or purchaser and your
personal details may be divulged.
4.1.14
Sensitive Information (National Privacy
Principle 10)
If it is
necessary to record sensitive information (such
as health related information), we must obtain
your specific consent to collect that
information. Sensitive information is not
generally required for most of the services we
provide. You are entitled to access any
information we record.
5. Information Required for Statutory
Compliance Purpose
In addition to
questions that Mosman First National may ask to
ensure general statutory compliance there may be
special circumstances where the company or its
agents are required to seek additional
information about you.
An example of
this could by way of an application on your
behalf to the Foreign Investment Review Board.
Mosman First
National may also be required to pass on
personal information to Statutory Authorities
under the provisions of various Commonwealth and
State Government Acts, i.e. Australian Bureau of
Statistics, Valuer Generals Office, Australian
Taxation Office etc.
6. Further Information or
Questions
Our company
has trained its staff in accordance with the
National Privacy Principles and has adopted
procedures to ensure our compliance. However
should you have any questions or require further
information please direct your inquiries to our
Office Manager in the first instance.
Our Office Manager will also
provide you with contact details for the Privacy
Commissioner.
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